Cancellations
Orders can only be cancelled before they are shipped. Once an order has been dispatched from our warehouse, it cannot be cancelled under any circumstances.
Click here to cancel or exchange an order.
Exchanges (Damaged or Wrong Product)
We take utmost care in packaging our jewellery, but if you receive a damaged or incorrect item, we are happy to provide a fresh replacement piece. We do not offer refunds, only exchanges.
⚠️ Strict Unboxing Video Rule
To claim an exchange for a damaged or wrong product, you MUST provide an unboxing video. The video must be a single, continuous, unedited shot that clearly shows the sealed box being opened and the product being taken out. Submitting two different videos or a video taken after the box was already opened will not be accepted.
Dislike or Size Issues
If you received the correct product but you do not like it, or if you are facing a size issue, we still have you covered! You can exchange the item for another product of the exact same price.
To process a size issue or a preference exchange, please contact our helpline immediately via WhatsApp.
How to Request an Exchange
All exchange requests must be initiated promptly after delivery. Please use our dedicated portal or contact us directly on WhatsApp with your Order ID and the required unboxing video.
Cancel or Exchange Order